Customer Satisfaction Survey





2. Ease of navigation and speed of webshop www.stauffwebshop.co.uk










3. Stock Availability










4. Receipt or collection of goods: were you satisfied with the presentation and packaging of your goods?










5. Do your deliveries arrive on time?










6. Speed of quotations: Are the quotations you requested returned to you within a reasonable time frame?










7. Does STAUFF paperwork quotations, invoices and delivery notes, etc arrive in an acceptable condition?










8a. Response time: How good is your STAUFF Representative?










8b. Are there any weaknesses in their approach or in their service, how did they impress you?

9a. How do you rate Internal Sales Staff experience?










9b. Are there any weaknesses in their approach or in their service, how did they impress you?

10a. How did customer service perform in sorting out any complaint?










10b. Are there any weaknesses in their approach or in their service, how did they impress you?

11. Publications: Have you received a copy of the STAUFF UK Product Catalogue?


12. How would you rate the navigation of the STAUFF UK Product Catalogue?










13. Are you aware that the STAUFF UK Product Catalogue is available online?




15. Which of the following publications have you seen our adverts?